{"id":3709,"date":"2020-09-22T20:31:29","date_gmt":"2020-09-22T20:31:29","guid":{"rendered":"https:\/\/lullula.ro\/?page_id=3709"},"modified":"2026-10-20T17:58:41","modified_gmt":"2026-10-20T14:58:41","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/lullula.ro\/en\/politica-de-retur\/","title":{"rendered":"Return Policy"},"content":{"rendered":"

Under Government Emergency Ordinance (OUG) No. 34\/2014<\/a>, consumers have the right to notify the seller in writing that they are withdrawing from a purchase, without penalties and without giving a reason. So when you buy from us, you have the right to return all or part of your order within 14 calendar days<\/strong> from the date you received it, without having to tell us why.<\/p>\n

Products must be returned in their original packaging with all accessories, with labels intact, together with the documents that came with them and a copy of the purchase invoice. For returns, the customer pays only the shipping costs<\/strong>.<\/p>\n

The money for returned products is transferred to the customer’s account within 14 days of the date they told us they were withdrawing from the order. We may hold the refund until we receive the products back or until we receive proof that they have been sent.<\/p>\n

We’re happy to help with any questions. Our address and contact details are shown on the website.<\/p>\n

This Return Policy is part of the Terms and Conditions<\/a> you accept when placing an order.<\/p>\n<\/p>\n

Our full company details:<\/strong>
\n 
\nLullula SRL<\/strong>
\nTax ID (CUI): 49505154
\nTrade Register No. (RC): J32\/181\/2024
\nRegistered office: Sibiu County, Sibiu, Str. Praga nr.9
\nemail: contact@lullula.ro
\nphone: 0743 298 568<\/p>\n","protected":false},"excerpt":{"rendered":"

Under Government Emergency Ordinance (OUG) No. 34\/2014, consumers have the right to notify the seller in writing that they are withdrawing from a purchase, without penalties and without giving a reason. So when you buy from us, you have the right to return all or part of your order within 14 calendar days from the…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3709","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn Policy - Lullula<\/title>\n<meta name=\"description\" content=\"Po\u021bi returna produsele \u00een 14 zile de la primire, f\u0103r\u0103 s\u0103 ne spui motivul. Afl\u0103 cum trimi\u021bi returul \u0219i c\u00e2nd prime\u0219ti banii \u00eenapoi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lullula.ro\/en\/politica-de-retur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Lullula\" \/>\n<meta property=\"og:description\" content=\"Po\u021bi returna produsele \u00een 14 zile de la primire, f\u0103r\u0103 s\u0103 ne spui motivul. Afl\u0103 cum trimi\u021bi returul \u0219i c\u00e2nd prime\u0219ti banii \u00eenapoi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lullula.ro\/en\/politica-de-retur\/\" \/>\n<meta property=\"og:site_name\" content=\"Lullula\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/lullula.ro\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-20T14:58:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/lullula.ro\/wp-content\/uploads\/2019\/12\/logo-lullula-vector-600.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"311\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/lullula.ro\\\/politica-de-retur\\\/\",\"url\":\"https:\\\/\\\/lullula.ro\\\/politica-de-retur\\\/\",\"name\":\"Politica de retur - Lullula\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/lullula.ro\\\/#website\"},\"datePublished\":\"2020-09-22T20:31:29+00:00\",\"dateModified\":\"2026-10-20T14:58:41+00:00\",\"description\":\"Po\u021bi returna produsele \u00een 14 zile de la primire, f\u0103r\u0103 s\u0103 ne spui motivul. Afl\u0103 cum trimi\u021bi returul \u0219i c\u00e2nd prime\u0219ti banii \u00eenapoi.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/lullula.ro\\\/politica-de-retur\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/lullula.ro\\\/politica-de-retur\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/lullula.ro\\\/politica-de-retur\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Acas\u0103\",\"item\":\"https:\\\/\\\/lullula.ro\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica de retur\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/lullula.ro\\\/#website\",\"url\":\"https:\\\/\\\/lullula.ro\\\/\",\"name\":\"Lullula\",\"description\":\"Lullula pieces make perfect gifts for special occasions, and dear little things that brighten everyday life. Lullula mugs are hand-painted in the Lullula Art Shop workshop at 10 Faurului Street, Sibiu. We also have tote bags, clothes, greeting cards, bookmarks, tea sets, ornaments and lovable little figurines.\",\"publisher\":{\"@id\":\"https:\\\/\\\/lullula.ro\\\/#organization\"},\"alternateName\":\"Lullula Art Shop\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/lullula.ro\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/lullula.ro\\\/#organization\",\"name\":\"Lullula\",\"alternateName\":\"Lullula Art Shop\",\"url\":\"https:\\\/\\\/lullula.ro\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/lullula.ro\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/lullula.ro\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo-lullula.png\",\"contentUrl\":\"https:\\\/\\\/lullula.ro\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo-lullula.png\",\"width\":800,\"height\":379,\"caption\":\"Lullula\"},\"image\":{\"@id\":\"https:\\\/\\\/lullula.ro\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/lullula.ro\",\"https:\\\/\\\/www.instagram.com\\\/lullula_art_shop\\\/\",\"https:\\\/\\\/www.tripadvisor.com\\\/Attraction_Review-g295393-d23392150-Reviews-Lullula_Art_Shop-Sibiu_Sibiu_County_Central_Romania_Transylvania.html\"],\"legalName\":\"Lullula SRL\",\"taxID\":\"49505154\",\"foundingDate\":\"2016-03-01\",\"email\":\"contact@lullula.ro\",\"telephone\":\"+40743298568\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"Str. Faurului nr. 10\",\"addressLocality\":\"Sibiu\",\"addressRegion\":\"Sibiu\",\"addressCountry\":\"RO\"},\"hasMerchantReturnPolicy\":{\"@type\":\"MerchantReturnPolicy\",\"applicableCountry\":[\"RO\",\"BG\",\"HU\",\"GR\",\"CZ\",\"HR\",\"PL\",\"SK\",\"SI\",\"AT\",\"DE\",\"IT\",\"BE\",\"FR\",\"NL\",\"ES\",\"DK\",\"EE\",\"LV\",\"LT\",\"LU\",\"FI\",\"PT\",\"SE\"],\"returnPolicyCategory\":\"https:\\\/\\\/schema.org\\\/MerchantReturnFiniteReturnWindow\",\"merchantReturnDays\":14,\"returnMethod\":\"https:\\\/\\\/schema.org\\\/ReturnByMail\",\"returnFees\":\"https:\\\/\\\/schema.org\\\/ReturnFeesCustomerResponsibility\",\"refundType\":\"https:\\\/\\\/schema.org\\\/FullRefund\",\"merchantReturnLink\":\"https:\\\/\\\/lullula.ro\\\/en\\\/politica-de-retur\\\/\"},\"areaServed\":[\"RO\",\"EU\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Return Policy - Lullula","description":"Po\u021bi returna produsele \u00een 14 zile de la primire, f\u0103r\u0103 s\u0103 ne spui motivul. Afl\u0103 cum trimi\u021bi returul \u0219i c\u00e2nd prime\u0219ti banii \u00eenapoi.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lullula.ro\/en\/politica-de-retur\/","og_locale":"en_US","og_type":"article","og_title":"Return Policy - Lullula","og_description":"Po\u021bi returna produsele \u00een 14 zile de la primire, f\u0103r\u0103 s\u0103 ne spui motivul. Afl\u0103 cum trimi\u021bi returul \u0219i c\u00e2nd prime\u0219ti banii \u00eenapoi.","og_url":"https:\/\/lullula.ro\/en\/politica-de-retur\/","og_site_name":"Lullula","article_publisher":"https:\/\/www.facebook.com\/lullula.ro","article_modified_time":"2026-10-20T14:58:41+00:00","og_image":[{"width":600,"height":311,"url":"https:\/\/lullula.ro\/wp-content\/uploads\/2019\/12\/logo-lullula-vector-600.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/lullula.ro\/politica-de-retur\/","url":"https:\/\/lullula.ro\/politica-de-retur\/","name":"Politica de retur - Lullula","isPartOf":{"@id":"https:\/\/lullula.ro\/#website"},"datePublished":"2020-09-22T20:31:29+00:00","dateModified":"2026-10-20T14:58:41+00:00","description":"Po\u021bi returna produsele \u00een 14 zile de la primire, f\u0103r\u0103 s\u0103 ne spui motivul. Afl\u0103 cum trimi\u021bi returul \u0219i c\u00e2nd prime\u0219ti banii \u00eenapoi.","breadcrumb":{"@id":"https:\/\/lullula.ro\/politica-de-retur\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lullula.ro\/politica-de-retur\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/lullula.ro\/politica-de-retur\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Acas\u0103","item":"https:\/\/lullula.ro\/"},{"@type":"ListItem","position":2,"name":"Politica de retur"}]},{"@type":"WebSite","@id":"https:\/\/lullula.ro\/#website","url":"https:\/\/lullula.ro\/","name":"Lullula","description":"Lullula pieces make perfect gifts for special occasions, and dear little things that brighten everyday life. Lullula mugs are hand-painted in the Lullula Art Shop workshop at 10 Faurului Street, Sibiu. We also have tote bags, clothes, greeting cards, bookmarks, tea sets, ornaments and lovable little figurines.","publisher":{"@id":"https:\/\/lullula.ro\/#organization"},"alternateName":"Lullula Art Shop","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lullula.ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/lullula.ro\/#organization","name":"Lullula","alternateName":"Lullula Art Shop","url":"https:\/\/lullula.ro\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/lullula.ro\/#\/schema\/logo\/image\/","url":"https:\/\/lullula.ro\/wp-content\/uploads\/2026\/10\/logo-lullula.png","contentUrl":"https:\/\/lullula.ro\/wp-content\/uploads\/2026\/10\/logo-lullula.png","width":800,"height":379,"caption":"Lullula"},"image":{"@id":"https:\/\/lullula.ro\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/lullula.ro","https:\/\/www.instagram.com\/lullula_art_shop\/","https:\/\/www.tripadvisor.com\/Attraction_Review-g295393-d23392150-Reviews-Lullula_Art_Shop-Sibiu_Sibiu_County_Central_Romania_Transylvania.html"],"legalName":"Lullula SRL","taxID":"49505154","foundingDate":"2016-03-01","email":"contact@lullula.ro","telephone":"+40743298568","address":{"@type":"PostalAddress","streetAddress":"Str. Faurului nr. 10","addressLocality":"Sibiu","addressRegion":"Sibiu","addressCountry":"RO"},"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","applicableCountry":["RO","BG","HU","GR","CZ","HR","PL","SK","SI","AT","DE","IT","BE","FR","NL","ES","DK","EE","LV","LT","LU","FI","PT","SE"],"returnPolicyCategory":"https:\/\/schema.org\/MerchantReturnFiniteReturnWindow","merchantReturnDays":14,"returnMethod":"https:\/\/schema.org\/ReturnByMail","returnFees":"https:\/\/schema.org\/ReturnFeesCustomerResponsibility","refundType":"https:\/\/schema.org\/FullRefund","merchantReturnLink":"https:\/\/lullula.ro\/en\/politica-de-retur\/"},"areaServed":["RO","EU"]}]}},"_links":{"self":[{"href":"https:\/\/lullula.ro\/en\/wp-json\/wp\/v2\/pages\/3709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lullula.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lullula.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lullula.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lullula.ro\/en\/wp-json\/wp\/v2\/comments?post=3709"}],"version-history":[{"count":5,"href":"https:\/\/lullula.ro\/en\/wp-json\/wp\/v2\/pages\/3709\/revisions"}],"predecessor-version":[{"id":11559,"href":"https:\/\/lullula.ro\/en\/wp-json\/wp\/v2\/pages\/3709\/revisions\/11559"}],"wp:attachment":[{"href":"https:\/\/lullula.ro\/en\/wp-json\/wp\/v2\/media?parent=3709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}