Who we are
The website address is: https://www.lullula.ro and our contact details are:
What personal data we collect and why we collect it
When visitors leave comments on the site, we collect the data shown in the comment forms, as well as the visitor’s IP address and user agent string in the browser to help us detect spam.
If you upload images to the website, you should avoid uploading images that have embedded location data (EXIF GPS). Visitors to the website can download and extract all the location data from the images on the website.
If you leave a comment on our site, you can choose to have your name, email address and website saved in cookies. These are for your convenience, so you don’t have to fill them in again when you leave another comment. These cookies will be valid for one year.
If you have an account and login to this site, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When you log in, we will also set some cookies to save your login information and screen display options. Login cookies are kept for two days, and cookies for on-screen display options are kept for one year. If you select “Remember me”, your login cookies will be stored for two weeks. If you log out of your account, your login cookies will be deleted.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article you have just edited. It expires after 1 day.
Content embedded from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly the same as visitors viewing another website.
We use Google Analytics to collect summary data about visitors to the site for statistics only and Facebook Pixel to sync advertising campaigns on the Facebook page with products on the site when they run.
How long we keep your data
If you leave a comment, the comment and its metadata are kept indefinitely. This way we can automatically recognise and approve all subsequent comments instead of keeping them in a queue for moderation.
For users (if any) who register on our website, we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (but cannot change their username). Website administrators can also view and edit this information.
What rights do you have over your data
If you have an account or have left comments on this website, you can request to receive an export file with the personal data we hold about you, including all the data you have provided to us. You can also ask us to delete any personal data we hold about you. This does not include any data that we are obliged to keep for administrative, legal or security purposes.
Where we send your data
Visitors’ comments can be checked by an automated spam detection service.
How to order on site
We collect information about you during the checkout process in our store.
What we collect and store
While you visit our site, we’ll be watching:
- Products you’ve seen: we’ll use this to show you, for example, products you’ve recently viewed
- Location, IP address and browser type: we will use these for various purposes, such as calculating the cost of delivery
- Delivery address: we’ll ask you to enter it, so we can estimate, for example, where delivery should be made before you place an order and we send it to you!
When you buy from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information such as username and password. We will use this information for several purposes, such as:
- We send you information about your account and your order
- We respond to your requests, including refunds and complaints
- We process payments and prevent fraud
- We initialize your account for our shop
- We comply with all the legal obligations we have, such as calculating taxes
- Improving our shop offers
- We send you marketing messages if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to complete future orders.
In general, we store information about you for as long as we need it for the purposes for which we collect and use it, but we do not retain it further unless we are legally required to do so. For example, we will store order information for XX years for tax and accounting purposes. They include your name, email address and billing and delivery addresses.
We will also store comments or reviews if you choose to leave them.
Who has access from our team
Our team members have access to the information you provide. For example, both administrators and store managers can access:
- Information about orders, such as what was bought, when it was bought and where it was sent, and
- Customer information such as name, email address and billing and delivery information.
Our team members have access to this information to help fulfill orders, process refunds and provide support.
What we share with others
We share information with third parties that helps us secure orders, such as delivery dates for couriers.
For any further information and details you can contact us:
Headquarters: Sibiu. str. Prague nr. 9