Under Government Emergency Ordinance (OUG) No. 34/2014, consumers have the right to notify the seller in writing that they are withdrawing from a purchase, without penalties and without giving a reason. So when you buy from us, you have the right to return all or part of your order within 14 calendar days from the date you received it, without having to tell us why.
Products must be returned in their original packaging with all accessories, with labels intact, together with the documents that came with them and a copy of the purchase invoice. For returns, the customer pays only the shipping costs.
The money for returned products is transferred to the customer’s account within 14 days of the date they told us they were withdrawing from the order. We may hold the refund until we receive the products back or until we receive proof that they have been sent.
We’re happy to help with any questions. Our address and contact details are shown on the website.
This Return Policy is part of the Terms and Conditions you accept when placing an order.
Our full company details:
Lullula SRL
Tax ID (CUI): 49505154
Trade Register No. (RC): J32/181/2024
Registered office: Sibiu County, Sibiu, Str. Praga nr.9
email: contact@lullula.ro
phone: 0743 298 568